Returns, Refunds & Exchanges

Click on the link and follow the prompts

https://quaddess.store/a/returns

RETURNS AND REFUNDS

We have extended our returns window to 30 days to allow enough time for you to return any items.

All returns must be posted and returned directly:

Unit 2125

Quaddess Apparel

C/O National Storage

13 Enterprise Drive

Glendenning NSW 2761

Australia

CHANGE OF MIND

We offer 30 day refunds on products, including returns on products if you simply change your mind. This is available on all full priced and promotional products and incorrect sized purchases. In order to qualify for the refund, items purchased must be returned in its original condition (unworn, unwashed, tags attached). Due to hygiene reasons, any underwear bottoms and swim products are unable to be returned for a change of mind or incorrect sized purchases. Refunds will only be processed using the original payment method. A completed online return form must be completed against all claims made.

Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty.

We will happily offer a refund for change of mind if:

• The goods are returned within 30 days
• The goods are returned unworn in a clean, saleable condition, in original packaging with original tags attached
• An online return form is completed on our website for the product being returned

We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.

If your purchase was made with a Visa or MasterCard Gift Card, the refund will be made to the original payment methods therefore you must have the original Gift Card in your possession. Refunds cannot be reversed or reclaimed. Please contact Visa or MasterCard if you have any questions.

FAULTY PRODUCT

We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. You will still need to complete an online return form for this item before we can offer you a remedy.

FINAL CLEARANCE ITEMS

Due to the genuine nature of the clearance sale, products marked as “Final Sale", "Outlet", "Clearance" - no returns” on the product page or invoice, cannot be returned if you change your mind. 

ITEMS THAT CANNOT BE RETURNED

Due to hygiene reasons, the following items cannot be returned or refunded: Underwear, bikini bottom.

HOW TO RETURN AN ITEM

Click on the link and follow the prompts.